Verzendbeleid
Shipping & Delivery Policy
Last updated: April 26, 2026
This Shipping & Delivery Policy outlines how orders placed on ocea.com are processed, shipped, and delivered.
1. Shipping Provider
All orders are shipped using DHL or a comparable trusted logistics partner.
2. Order Processing Time
Orders are processed within 1–3 business days after payment is confirmed.
Processing times do not include weekends or public holidays. During high-demand periods, processing may take slightly longer.
3. Delivery Times
Estimated delivery times:
- Netherlands: 1–3 business days
- Europe: 2–7 business days
- International: 5–10 business days
Delivery times are estimates and not guaranteed. Delays may occur due to factors outside of control, including customs procedures or carrier delays.
4. Shipping Costs
Shipping costs are calculated at checkout based on:
- Destination
- Order size and weight
Free shipping may be offered during promotions or for orders above a certain value.
5. Order Tracking
Once an order has been shipped, a confirmation email with tracking information will be provided.
Tracking allows real-time updates on the delivery status.
6. Delivery Issues
If a delivery issue occurs:
- Incorrect or incomplete address may result in delays or non-delivery
- If a package cannot be delivered, it may be returned
In such cases, additional shipping charges may apply.
7. Delays
Delays may occur due to:
- High shipping volumes
- Customs clearance procedures
- External logistics disruptions
Once an order has been handed over to the carrier, delivery times are outside direct control.
8. Lost or Stolen Packages
If a package is marked as delivered but not received:
- Contact the shipping provider first
- If the issue is unresolved, contact info@ocea.com
Each case will be reviewed individually.
9. Customs, Duties & Taxes
For international orders:
- Import duties and taxes may apply
- These charges are the responsibility of the customer
Customs policies vary by country and may affect delivery times.
10. Contact
For questions regarding shipping and delivery:
📧 Email: info@ocea.com